DevOps Service Engineer - VDI

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Role Purpose
Designing, pLanning VDI environments
Ensuring Service SLA/KPI of VDI services
Ensuring Governance, security, Design, Topology and Best practices

Capacity Management
• Licence/software planning and monitoring the license and software demands
• Budget Planning Hardware, software and license budget planning
• Hardware determination of hardware details (quantity,model,ram,cpu) within capacity increase and Technological refreshment of existing environment
• Trens Analysis:Analyzing the VDI environments and determining the resource(hardaware,software,license) and operational(head count, process, documentation) needs that may arise in the future.

Architectural Design and Management
• Disaster Recovery: Designing the redundant structures of VDI environments, determining the needs and creating DR scenarios
• Business Continuity: Business continuity planning of VDI environments, management of analysis, solution Design, applicability, testing and acceptance and coordination with the VDI application layer.

Project Management and Reporting
• Product, Infrastructure and Architectural Experience (Road Map): Align with the VFTR business objectives of the VDI environments; Release of Road Map, which includes technology design change, capacity change, major upgrade planning and commissioning of new features
• Collaboration with stakeholders: Ensuring communication coordination between internal service owners (CRM, IVR, Sales, Call Center, etc.) and VDI service manager, taking a role as a project manager in related projects
• Service Management: Ensuring VDI Service SLA/KPIs (Incident, Availability, Change, etc.) within expected targets and evaluating necessary improvement actions with VDI service manager regularly
• Reporting: Preparing reports on active usage, capacity, SLA, KPI, performance, security and patching related to VDI environments and evaluating necessary improvement actions with VDI service manager regularly

Who you are

Competency / Performance Drivers
• Exceptional work ethic and time management skills, ability to work well independently and as part of a team, good prioritization skills
• Ability to establish and maintain constructive working relationships with peers and cross-functional team members from a variety of business functions
• Effective presentation, reporting and documentation skills
• Ability to improve personal capabilities and skills under changing technology environments
• Positive, pleasant, customer focused attitude and result oriented
• Strong teamwork and collaboration skills
• Good command of written and spoken English (Upper Intermediate / Advanced)

Technical / Professional Expertise
• Bachelor Degree (Computer/Electrical/Electronics Engineering or an equivalent combination of education or related experience)
• At least 5 years of experience in medium/large organizations
• Experience with Citrix technologies, Citrix XenServer, CVAD (Citrix Virtual Apps and Desktops 22.03 LTSR or later), Citrix NetScaler, StoreFront, Citrix Provisioning (PVS) and Machine Creation Services (MCS)
• Experience in configuring and managing complex Citrix environments containing NetScaler, Storefront, Firewalls, and other supporting Technologies
• Must have experience in deploying and managing large Citrix environments with over 2000 concurrent users
• Basic knowledge of network , Firewall troubleshoot experience.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 


Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye


Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.