Managed Security Services Ops. Snr. Spec.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

ROLE PURPOSE:

Managed Security Services Operations Specialist is accountable for managing all of the corporate customer security equipments (Checkpoint, Juniper, Fortigate, Palo Alto etc.), security services (Forcepoint, proxy, ips, ssl vpn) and resolving customer incidents or requests during the daily operations.

TECHNICAL SUPPORT

•    Accountable for resolving corporate customer incidents occurred on VFNET Core Security Devices (Shared Vfnet Firewalls, ips, DDoS, vpn devices etc.)
•    Accountable for resolving corporate customer incidents by configuring Customer security Equipments
•    To response customer incident tickets on Service Desk within agreed KPI’s 
•    To resolve customer incident tickets on Service Desk within agreed KPI’s 
•    To make customer request tickets on security systems approved by authorised personnel on Service Desk within agreed KPI’s 
•    To make root cause analysis and ensure permanent solutions for each ticket
•    Accountable for managing and operating all of the customer firewall devices (Checkpoint, Fortigate, Palo Alto). To ensure to have best service quality level defined in KPI’s
•    Accountable for managing and operating of the customer shared and dedicated Forcepoint, proxy and ssl vpn services
•    To inform and escalate core security device/system problems to third level teams
•    Accountable for designing, planning, implementing and operating of the big corporate customer’s security services
•    To work at customer side in case of urgent customer problems if necessary

PROACTIVE ACTIONS

•         To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
•    Accountable for following new technologies in order to reach best service level and quality

HEALTH & SAFETY

•    Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
•    Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
QUALIFICATIONS

•    Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
•    Fluent English
•    Excellent problem-solving skills
•    Good troubleshooting skills 
•    Good teamwork and interpersonal skills
•    Good communication skills 
•    Analytical thinking
Knowledge of specific 

- At least 4 years hands on experience in related departments 
- Deep understanding of network security, including Firewall, vpn and ips, etc…
- Deep understanding & troubleshooting of TCP, UDP, IP and IP addressing / subnet masking / design 
- Good understanding of IPS, IDS, Load Balancer
- Good understanding of Unix, Windows, Network Security
- Basic understanding of Routing protocols (BGP, OSPF, ISIS)
- Certification or accreditation in CCNA, CCSA, CCSE, FNSE

Who you are

• Review of the customer service impact analysis shared with the outage.

• Review of the Security service impact analysis shared with the outage.

• Comparison of Security customer service impact analyzes and preparation of action plans.

• Developing an action plan to activate the affected services that should not be affected by the interruption.

• Checking the operability of shared services such as Shared FW , SSL VPN, DDOS services from DRC environment and monitoring their stable operation

• Making the necessary security definitions for the DRC system to be activated and checking its operability

• Making the necessary security definitions for customer requests for urgent actions to be activated and checking its functionality

• Making the necessary security definitions for the activation of customer DRC systems and checking their operability

• Keeping the BCM documentation up to date and running the BCM scenario once a year

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/  for further details. 

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.