OSS Operations 2nd Line Specialist

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Date: May 30, 2025

Location: Ankara, TR

Company: Vodafone

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do


• Keeping overall integrity of system by reviewing the design, updating the interfaces, planning changes/upgrades required, identifying & controlling change requirements, optimizing the link/equipment/application requirements Develop / Evolve Vodafone OSS Architecture.
• Do the on-site works for initial integration, provide inspection on equipment installation, configuration and testing, and post installation maintenance and support.
• Plan and develop policies and procedures to improve the operating quality and efficiency of the department.
• Evaluate new technologies and enhancement of related to products/solutions..
• Preparing the organization's disaster recovery and business continuity plans for information systems.
• Analyse statistical and operational data to maintain infrastructure health and security.
• Testing and reporting new features/versions.
• Updating and implementing new solutions to agreed specifications.
• Monitoring implementation’s performance and stability.
• Experience migrating data and modifications between environments.
• Develop enhancements for existing tools to meet the requirements.
• Deployment and Installation of new products and configuration in such a way as to address the internal customer's business needs.
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,

Who you are

• BSc degree in Electrical/Electronics/Telecommunications/Computer Engineering
• 1-3 Years of Experience in Design/Operation
• Good analysis, technical & problem solving skills
• Experience with Application software testing and preparation of test plans and test data
• Knowledge of standard industry processes and methodologies (e.g., for implementation, enhancement requests, development and product release, change control, customer support),
• Good knowledge of Database
• Good knowledge of Operating systems.
• Good knowledge of maintenance processes.
• Understanding of Help Desk processes.
• Strong analytical skills and background in troubleshooting and supporting applications.
• Problem solving skills for assessing client issues and determine system designs to meet functional requirements
• Knowledge of cloud, RAN, Transmission, CS&PS Core equipment, Performance and alarm monitoring concept, umbrella management systems,

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.