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Assistant Customer Care Team Lead

Aggregate function:  Directorate
Business Area: 
Posting Country:  United Kingdom
Date Posted:  14 Jun 2025
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Provides a great service to customers and delivers defined activities with the designated business area. Has a good understanding of and works within well-defined procedures relevant to own discipline. Showing knowledge of the range of processes and systems to be used in completing assigned tasks. Typically reports to the Senior Team Leader / Manager.

Job Responsibility

* Provides transactional services personally, using clear communication and common courtesy and accurately completes tasks and exchanges information as delegated;

* Supports colleagues through the application of knowledge;

* Understands the relevant processes and purpose in the team;

* Regularly exchanges information by being collaborative and working well with others;

* May handle difficult contacts;

* Makes judgements based on the analysis of factual information;

* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Communication
Empathy
Customer Experience (CX) design
People Development
Product and Service Advocacy
Delivers through others
People Centric - 100% Human
Service Delivery Excellence
Digital Enablement
Customer Service /Resolution
External trends and insights
Data Analytics and Insights
Sales Performance Management
Strategy Execution
Customer Centricity
Objection Handling and Negotiation
Quality Assurance
Service and Delivery Management

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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