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Senior Onsite Advisor

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  United Kingdom
Date Posted:  19 Dec 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Moorgate London + Onsite

Salary: £29,000 per annum plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Mon to Fri, 9-5pm

 

Who we are?

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

 

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You will oversee the daily operations for one of VCL’s prestigious corporate customers. Your goal is to ensure customer loyalty by delivering high-quality service, quick responses, and innovative solutions. You will be based on-site at the customer's office, playing a crucial role in ensuring the smooth operation of the customer's mobile strategy.

 

  • As the first point of contact, you'll maintain relationships with customers, end users, and the accounts team. You'll offer expert advice on devices, tariffs, and equipment pricing. You'll also manage equipment storage and distribution, ensuring audit logs are well maintained.
  • You'll assist end users with porting and migrating to the Vodafone Network, provide first-line information on the benefits of the network, and offer enhanced service levels for VIP users. You'll support the training of cover advisors to maintain seamless service.

You will handle all aspects of account administration, including processing orders, managing communications, maintaining customer databases, and resolving technical, network, and billing queries efficiently. You'll work closely with Credit Control to address outstanding debts and late payments. You will also be responsible for producing monthly billing reports with analysis.

Who you are?

  • Able to build and maintain relationships with both internal and external stakeholders.
  • Proven experience in customer service.
  • Excellent time management skills to consistently deliver outstanding service.
  • Strong written and verbal communication skills.

 

 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer?

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can 

 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #LI-Onsite

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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