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Senior Onsite Coordinator

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  United Kingdom
Date Posted:  21 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Knutsford (5 days onsite)
Salary: £30,450 per annum plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week, Mon to Fri, Shifts between 8am and 5pm

 

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our working approach allows our people to work in the office providing the flexibility and resources you need to succeed in your role. 
 

Who We Are

 

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

 

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 

What you’ll do

 

You'll be the go-to person for one of VCL’s top corporate clients, making sure everything runs smoothly day to day. Based right at the heart of their office, you’ll play a key role in keeping their mobile strategy on track, delivering great service with speed, quality, and a touch of innovation 

 

  • Be the first point of contact for our customer and their end users, building strong relationships and making sure they always feel supported and in the loop.
  • Handle all the day-to-day account admin, from processing orders and answering queries to keeping customer records accurate and up to date.
  • Provide expert advice on everything from devices and tariffs to billing and network questions, making sure issues are resolved quickly and clearly.
  • Support meetings and drive improvements, working closely with the customer and accounts team to identify opportunities for cost savings and better service.
  • Deliver clear, insightful reports, including monthly billing summaries and MI packs, helping the customer stay informed and in control.

 

Who you are  

 

  • Someone who naturally builds great relationships—whether it’s with colleagues across Vodafone or external partners and customers.
  • Experienced in customer service and confident handling a variety of queries with a positive, can-do attitude.
  • Great at managing your own time and staying organised, even when things get busy.
  • Comfortable using systems and tools, with strong keyboard skills to match.
  • Genuinely interested in mobile devices—you enjoy learning about their features and helping others get the most out of them.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

 

What we offer

 

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. 

 

Together we can 

 

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

LI-Onsite

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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