VodafoneThree - Senior Onsite and Cover Advisor

Location

Location: Knutsford (Clients office site)

Salary: £30,450 plus yearly bonus

Hours: 37.5 hours per week Monday - Friday 

Contract: 12 month fixed term contract

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

What you’ll do

You'll manage the day to day running of one of VCL’s prestigious Corporate Customers, to ensure customer loyalty through quality, speed and innovation. The Onsite Adviser will be based on-site within the offices of the customer, and is key to the success of the smooth running of that business`s mobile strategy.

Key Accountabilities

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
• Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
• The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
• First point of contact and responsible for maintaining relationships with customer, end users and accounts team.
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
• Maintain equipment storage and distribution,being responsible for audit logs.
• Provide end user assistance for users porting and migrating onto the Vodafone Network.
• Provide end users with first line information on benefits of the Vodafone Network.
• Provide enhanced service and service levels for VIP users.
• Support with training of all cover advisors to ensure we maintain a seamless level of service.
• Supporting other Vodafone HQ based departments in resolving queries that relate to the account and seeking ways to further improve efficiencies on site.

Who You Are

• A strong ability to build relationships with internal and external stakeholders.
• Previous Customer Service Experience.
• Ability to manage own time to deliver great service at all times.
• Excellent keyboard skills and systems knowledge
• Interest / understanding of Mobile devices including features / benefits.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.