CX Business Partner-Fixed
What you’ll do
As CX Business Partner-Fixed your mission is to identify NPS/detraction root causes and CX priorities to ensure that our customers get a great, consistent and seamless experience of our Fixed products across channels and touchpoints
More specifically you will:
•Identify customer experience gaps and turn insights into actionable initiatives alongside with commercial and technical teams
•Make recommendations on products or services that will enhance customers' satisfaction
•Feed Network partner ecosystem with CX priorities and oversee integration in action plans
•Oversee CX execution plans, align priorities and track progress and results
•Assess CX impact of Network Incidents: monitoring, score carding, analysis of affected
Who you are
•BSc degree, in Engineering/Physics or other related field
•Solid knowledge of fixed services
•Experience in the telecommunications sector specifically in marketing and/or customer centric roles having worked with different products and segments
•Excellent stakeholder engagement and influencing skills
•Proven ability to manage cross-functional projects
•Very good written and verbal communications skills, in both Greek and English
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities: such as restaurant, gym and parking
• Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.