Core Network Assurance Engineer

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

A Core Network Assurance Engineer monitors network elements within teams’ scope and maintains strong knowledge of Vodafone services. His/her role is to detect, escalate, and manage incidents, changes, or problems that may affect service availability and quality, ensuring quick and professional resolution. He/She acts as a single point of contact for internal technical teams, regional NOCs, and domestic or international operators. 

Following the regionalization of monitoring and first-level fault management, he/she supports increased operational demands with the main goal of maintaining network performance, availability, and service quality. This role requires working effectively in a high-pressure environment, ensuring service assurance and operational excellence. 

Additionally, the team is responsible for the technical resolution or delegation of customer complaint tickets related to Core and Roaming services.

Key accountabilities and decision ownership  

• Network supervision and monitoring  
• Trouble shooting at 1st Level of network entities.  
• Control of change & configuration management activities  
• Network Incident and crisis management  
• Network performance monitor  
• Network expansions and enhancements  
• Customer trouble tickets handling and resolving.  
• Keep record of the occurred Incidents according to local and global governance. 
• Contribution on the development and operation of Network Management systems 
• Provide accurate reports in time, according to the requirements set by the management. 

Who you are

What we believe that you should have to start your career with us as a successful NMC Engineer:  

• Self-motivation, analytical thinking and problem-solving skills. 
• Adaptability to changing conditions, work priorities and organizational needs.   
• At least two (2) years of experience in telecommunications or Computer Systems (desired) 
• Good knowledge of converged Networks architecture 
• Strong customer orientation attitude 
• Take initiatives, be alerted, have a sense of urgency 
• Cross-Functional Collaboration: Skilled at working with diverse teams and stakeholders to achieve business goal to deliver results/change 

Must have technical / professional qualifications: 

• First degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science. 
• Very good knowledge of English language oral and written. 

Nice to have experience in: 

• Fundamental understanding of and hands-on experience with network technologies including Voice and Data Core, Cloud, NFV etc.  
• Good Knowledge of Microsoft Office Suite (Excel, Word, PPTetc.) 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual 
  orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.