Fixed Network Assurance Associate Engineer

What you’ll do

As a Fixed Network Assurance NMC engineer you will carry out activities concerning 24 hours operation and maintenance of the IP network at all the company’s sites. Performs the remote monitoring of network quality and performance, and the diagnosis and rectification of problems. Maintains a high level of knowledge of services provided to Vodafone customers. Escalates and manages incidents or problems that could affect those services, in a competent, professional and timely manner, sustaining the availability and quality of these services. Furthermore, act as a single point of contact for Company’s internal technical departments and customer care, Regional NOCs as well as for foreign and domestic operators. In more details you will work on: 

•    Network supervision and monitoring 
•    Trouble shooting at 1st Level of network entities
•    Control of change & configuration management activities 
•    Network Incident and crisis management 
•    Network performance monitor 
•    Network expansions and enhancements 
•    Customer trouble tickets handling and resolving
•    Keep record of the occurred Incidents according to local and global governance
•    Contribution on the development and operation of Network Management systems
 

Who you are

•    Self-motivation, strong analytical thinking and problem-solving skills; innovative thinking; ability to prioritize tasks and meet schedules under pressure and always embrace and cultivate team culture.  
•    One (1) year experience in telecommunications or Computer Systems (desired)
•    Available to work on 24x7 rolling shift
•     First degree or equivalent in Telecommunications, Electronic Engineering, Physics or Computer Science.
•    Very good knowledge of English language oral and written.
Nice to have experience in:
•    IP Networking (Certification such as CCNA, etc. is preferable)
•    Fundamental understanding of and hands-on experience with network technologies including, routing/switching, VLANs, etc.
•    Other BSS system, e.g. Siebel
•    Programming Languages such as VBA, Shell script, C++, python.
•    Microsoft Access

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

•   Competitive pay, bonus & remuneration package 
•   Private Health & Medical Insurance  
•   Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad 
•   Remote work equipment to help you create a comfortable, ergonomic workspace at home  
•   Unlimited access to learning resources and trainings 
•   Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
•   Spirit of Vodafone Day: one day each quarter dedicated to your personal development 
•   Extra days off: Vodafone Day, Family Day, Volunteering Day  
•   Needless to say, we cater for your communication wherever you are 
•  Office amenities (subject to the office location): such as restaurant, gym and parking 
•  Special employee offers and discounts 

  #LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.