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NLU EXPERT

Aggregate function:  Commercial
Business Area:  Local Commercial Operations
Posting Country:  Greece
Date Posted:  25 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

As a Natural Language Understanding (NLU) Developer for our Conversational Intelligence team, your primary mission is to spearhead the development and optimization of Greek language understanding within the Microsoft CLU (Conversational Language Understanding) framework. Your role is pivotal in ensuring our conversational interfaces comprehend and respond effectively to user inputs in the Greek language, delivering a seamless and contextually rich user experience.

More specifically you will: 

  • Lead the design, development, and optimization of NLU models specifically tailored for the Greek language within the Microsoft CLU framework. 
  • Ensure accurate intent recognition, entity extraction, and context awareness 
  • Collaborate with team to curate and annotate datasets for training and fine-tuning NLU models
  • Implement robust training pipelines to continually improve language understanding capabilities 
  • Continuously optimize and refine existing NLU models for efficiency, accuracy, and responsiveness  
  • Monitor and analyze system performance, identifying areas for enhancement and implementing solutions 
  • Conduct thorough testing and validation of NLU models to ensure high accuracy and reliability across various user inputs and scenarios  
  • Implement strategies to address challenges related to language nuances and variations 
  • Do prompt engineering for GenAI applications 

Who you are

  • Solid Computational Linguistics background (MSc preferred) 
  • Knowledge of Corpus and Applied linguistic for creation of training and test dataset  
  • Coding skills (drools/java/python) and/or metasyntax annotation for context-free grammar 
  • Knowledge of markup languages 
  • Proven experience in developing and deploying NLU models in real-world applications 
  • Experience with NLU frameworks and tools like Microsoft CLU, SpaCy, NLTK, or similar 
  • Data science knowledge, experience in data manipulation, augmentation, and data mining 
  • Fond of using and adapting new technology and tools 
  • Strong problem-solving skills and a passion for staying up to date with the latest advancements in NLU and AI 
  • Stay up to date with the latest developments in the field and incorporate new techniques and technologies language AI, GenAI & NLU 
  • Excellent oral and written communication skills in Greek & English 
  • Experience with Omnichannel dialogue implementation tools & testing 

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

•  Competitive pay, bonus & remuneration package
•  Private Health & Medical Insurance 
•  Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
•  Remote work equipment to help you create a comfortable, ergonomic workspace at home
•  Unlimited access to learning resources and trainings
•  Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service 
•  Spirit of Vodafone Day: one day each quarter dedicated to your personal development
•  Extra days off: Vodafone Day, Family Day, Volunteering Day
•  Needless to say, we cater for your communication wherever you are
•  Office amenities (subject to the office location): such as restaurant, gym and parking
•  Special employee offers and discounts 

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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