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SME Account Manager (Thessaloniki)

Aggregate function:  Vodafone Business
Business Area:  Local Vodafone Business Unit
Posting Country:  Greece
Date Posted:  20 May 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Direct Sales Specialist delivers sales advice and administration, through face to face, phone, or door to door channels, which drive the sales of products and services directly to either consumer or business customers. Focusing on new business and developing existing customer accounts for higher penetration through customer account management. The Direct Sales Specialist has a good understanding of established concepts and procedures in business dealings, negotiations and signing up contracts and identify opportunities and strategies to win business from the customers. Typically reports to the Direct Sales Manager.
 

Who you are

  • Demonstrates a good understanding of procedures and concepts through extensive sales experience, advising on appropriate solutions for customer needs and requirements;
  • Delivers sales activities around acquisitions, retentions and care within assigned sales segment (including Consumer or Business);
  • Meets sales quotas as set out by team, in line with Vodafone standards, and within timeframes;
  • Understands the customer's industry and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio;
  • Works collaboratively with internal stakeholders to deliver activities in response to internal/external business issues that impact upon revenue, cost or margin;
  • Uses strong communication skills to exchange ideas and information in a concise and logical way to support the delivery of negotiations and signing up contracts with small subjects;
  • Influences customer's decisions through specific sales skills and product and industry knowledge;
  • Effectively interacts with account management team in order to seamlessly manage the onboarding and implementation of new customers and deliver handovers;
  • Cooperates with internal teams (e.g. technology, marketing, Commercial planning) on the preparation of individual business customer solutions based on customer requirements;

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

 

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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