SOC Team Lead
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
Design, build & operate the Local Vodafone Business Service Operations Centre (Local VB SOC) located in Athens. The Local VB SOC team lead will build the technical and human infrastructure needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence. The Local VB SOC will deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements.
He/she will give efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local VB SOC. He/she will build, lead and develop a team of security, cloud and SaaS specialists that will deliver state-of-the art managed, professional and consultancy services. The Local VB SOC Team Lead will be accountable of the CapEx and OpEx to set the local manged services and will report to the Head of VB Managed Services, working in an international matrix environment.
Main responsibilities
•Accountable for the end-to-end set up and delivery of the Local VB SOC in Greece, working in partnership with the Central VB SOC and other local VB SOCs, local Vodafone Business and Technology functions.
•Accountable to define the human and technical infrastructure to set up the Local VB SOC in Athens.
•Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for:
Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services.
Service and security incident detection and response, forensic analysis and post incident review and improvement
•Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets.
Who you are
•Deep understanding of operational concepts and procedures within manged services, with focus in managing and responding to security incidents and service faults.
•Experience in managing managed service projects and teams.
•Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations.
•Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service.
•Experience in setting up new technology/infrastructure to serve a new service portfolio.
•Excellent leader of people with ability to build relationships, engage and inspire.
•Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers.
Languages
•Greek as native language to assist customers during security incidents.
•Fluent in English as a working language to interact with other teams and read documentation and work with systems and platforms.
Qualifications and certifications
•Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
•Preferably with security certifications such as GIAC GCIH, CompTIA Cybersecurity Analyst (CySA+) or
•Preferably with cloud certifications such as AWS Solution Architect (SAA-C03) or Azure Administrator Associate (AZ-104) or
•Preferably with SaaS certifications such as Microsoft 365 Administrator (MS-102).
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
- Competitive pay, bonus & remuneration package
- Private Health & Medical Insurance
- Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
- Remote work equipment to help you create a comfortable, ergonomic workspace at home
- Unlimited access to learning resources and trainings
- Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
- Spirit of Vodafone Day: one day each quarter dedicated to your personal development
- Extra days off: Vodafone Day, Family Day, Volunteering Day
- Needless to say, we cater for your communication wherever you are
- Office amenities (subject to the office location): such as restaurant, gym and parking
- Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.