Sales Operations Administrator
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
We are seeking for a Sales Operation Administrator, who will be responsible for managing our commercial processes and tech stack, including Salesforce and Siebel. You’ll troubleshoot and refine our sales flows, ensure data quality, and work with our team to maximize efficiency according to the Vodafone Business Unit (VBU) strategy. This role will be in contact with various departments in VBU.
Key Accountabilities:
• Managing CRM systems. Overseeing CRM tools like Salesforce and Siebel to ensure accurate data and streamline sales workflows.
• Analyzing sales data. Conducting data analysis on sales performance, identifying trends, and providing actionable insights to support strategic decision-making.
• Improving sales processes. Identify opportunities for process improvement to streamline workflows, reduce inefficiencies, and drive productivity in the sales organization.
• Collaborating with team members. Work closely with sales reps, business development teams, operations manager, and stakeholders to align goals and support the sales department.
• Generate sales reports, dashboards, and visual data tools to track metrics and provide insights to team members.
• Training and onboarding. Assists in the onboarding of new sales representatives by providing training on CRM systems, sales processes, and sales tools.
• Implementing automation. Utilize automation tools to streamline workflows and improve the efficiency of sales cycles.
Who you are
• Strong organizational skills and attention to detail
• Tech-savvy with experience in modern software tools and Excel/Google Sheets
• Strong interpersonal skills for cross-functional and international collaboration
• Self-motivated with a drive to succeed
• Ability to assess training effectiveness and make data-driven adjustments
• Bachelor’s Degree with a solid analytical and technical background is a plus
• Minimum of 3-5 years’ experience in CRM systems and reporting is preferred
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.