Senior CTI Support Engineer
What you’ll do
Provide efficient, stable, and reliable IT services in the CTI domain.
More specifically you will:
- Operate, administer, and maintain assigned systems or services in terms of Maintenance & administration, Incident management, Problem management, Change & Release management, all with necessary strong Vendor management
- Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, configuration changes, health check & housekeeping activity
- Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment
- Perform fault detection, analysis, isolation, rectification, and verification activities accompanied by a close cooperation with vendor and other operational teams to supply the defined quality of assigned systems in terms of an adequate Incident repair times and system/service availability
Who you are
- Bachelor's degree in Computer Science or Engineering or other related field
- At least 3-5 years of experience in a relevant position with strong experience of the CTI domain
- Familiar with cloud computing concepts, architecture and deployment models, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)
- Any Familiarity with the Genesys Cloud environment will be considered as an asset
- General knowledge of telecommunications fundamentals, including voice over IP (VoIP), telephony protocols (like SIP), and the basics of digital communication systems
- Understanding the concept of APIs, including how RESTful APIs function in cloud environments
- General knowledge of data management practices, including data storage, retrieval, and the importance of data integrity and security
- General understanding of networking concepts, including IP addressing, networking protocols, and Quality of Service (QoS) in relation to voice and data traffic handling
- Strong knowledge of IT operations systems and procedures
- Excellent analytical, incident & problem-management skills
- Self – motivated with strong time-management skills and the ability to juggle multiple balls
- Ability to influence, mentor, and collaborate with agile development teams
- Excellent written and verbal communication skills, in both Greek & English and with both technical and business audiences
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.