Technical Account Manager (SDWAN & Security)
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
As a Technical Account Manager you will perform Presales Analysis and present Solutions for Vodafone’s Network, Security, & Fixed Telephony services and solutions to private sector SME & SoHo customers. Holding this position you will have the opportunity to develop expertise in new technologies/services (ex. SDWAN, Security etc) and work closely with a wide network of key accounts.
Your key accountabilities and decision ownership:
• Perform daily customer visits, enquire with customer IT personnel & analyse customer needs.
• Investigate Customer needs and propose the technical solution that meets customer requirements.
• Prepare and present the sales offers, lead the technical and commercial discussion and follow up any open points with customers, in order to get the sales orders executed.
• Propose the appropriate, Networking and Security solution, that best address customer needs.
• Achieve commercial targets through cooperation and support of Vodafone’s business account managers.
• Achieve Revenue Growth of supported clientele
• Co-operate with Design Experts to address customer needs sufficiently.
• Liaise thoroughly with internal and external business Partners, combining technical advice to design and fulfil the best possible ROI for the customer’s estate.
• Become the long term contact of choice for the customer’s Digital Transformation journey and solutions lifecycle.
• Inspire and ignite attention to Vodafone’s offer of Fixed Connectivity services & solutions.
Who you are
• University degree in Telecoms/IT or related
• Excellent command in writing and speaking of both Greek and English language
• Previous working experience in a similar position in a Telecommunications or IT company
• Ability to compose solutions for WAN/LAN networking (SDWAN), Security and telephony
• Experience in technical writing for the above
• Very good interpersonal skills and ability of fluent communication with customers and partners.
• Strong results orientation and attention to detail.
• Flexibility to work under pressure & tight timelines.
• Ability and interest to learn about the latest business services and products.
• Self-drive and commitment to create awareness, consideration and adoption of innovative services and solutions.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of 80% remote/field based and 20% office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
• Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.