Voice Core & Signaling Engineer
What you’ll do
To carry out operational activities for the Voice Core Network. Activities include evaluating, testing, and integrating new technologies and products, administering network systems, performing preventive and corrective maintenance, handling customer complaints, communicating with vendors, managing technical escalations and emergencies, and overseeing incident and problem management. Additional responsibilities include software and hardware management, change management, performance management, and troubleshooting of Voice Core network systems, covering all current and future technologies.
The role ensures the stability and uninterrupted operation of Voice Core network systems, applications, and services. It aims to maintain and improve the high level of service offered to customers at a minimum cost, contributing to company profitability and growth through innovative thinking and independent working. The engineer will participate in a standby scheme providing network and services support 24x7 and work outside regular hours to perform various activities as described.
• Provide 2nd level technical support, preventive and corrective maintenance, and performance management for the optimal operation of the Voice Core network.
• Conduct configuration, upgrade, and expansion activities for fixed and mobile telephony systems.
• Manage and implement fixed and mobile voice-related projects.
• Troubleshoot technical problems in telephony systems and networks and maintain communication/reporting follow-up with vendors. Provide expert support for customer voice-related technical problems.
• Test, verify, and accept new voice systems, functionalities, and services.
Who you are
• High-level problem-solving capability due to the complexity and variety of network-related issues.
• Ability to apply virtual team management principles, as part of the department’s workforce is geographically dispersed.
• Think "out-of-the-box" to drive the ongoing transformation of working processes and align with evolving business needs.
• Excellent analytical and investigative skills for complex technical issues/problems.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Engineering Degree Preferably Telecoms related.
• Very good command of English, fluent verbal and written communication
• At least 3 years’ experience in operation and maintenance of Voice Core Systems
• Very good knowledge of communication protocols including SIP, ISUP, H.248, DIAMETER, MAP, SCCP, TCAP, CAMEL
• Proven troubleshooting capabilities in telephony systems and networks
• Experience in performance and fault management
• Knowledge of AXE platform (MSS HLR AUC TSC)
• Knowledge of IP protocols and OS systems (Linux) is a nice to have
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
• Competitive pay, bonus & remuneration package
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work up to 20 days from abroad
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Unlimited access to learning resources and trainings
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Spirit of Vodafone Day: one day each quarter dedicated to your personal development
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Needless to say, we cater for your communication wherever you are
• Office amenities (subject to the office location): such as restaurant, gym and parking
• Special employee offers and discounts
#LI-Hybrid #Vodafonespirit #Togetherwecan
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.