Senior System Specialist
Hello there! We’re Vodafone Intelligent Solutions (also known as _VOIS) and we’re looking for a
Senior System Specialist
Your role in a nutshell:
Role purpose: Configure and maintain the central marketing automation system in order to ensure smooth service to Vodafone’s and _VOIS’s internal/external stakeholders. Participate in the extension of the platform penetration and adaptation across Vodafone markets and Partner Markets.
What you will do in your role:
- Configure, implement and maintain all aspects of the Oracle Eloqua software platform
- Participates and/or leads platform development projects
- Works on market extension projects, onboard of new markets/instances/accounts
- Leading the in-housing of platform development and maintenance works
- Facilitate defining and scoping business requirements, and participation as a subject matter expert in strategy sessions and customer meetings
- Identifies and coordinates the resolution of issues and drives service improvements
- Monitors the marketing automation systems and databases
What will you bring to the team:
Must have technical / professional qualifications:
- 4+ years of relevant experience
- Familiarity with Enterprise software and project implementation life cycles
- Knowledge of Salesforce
- Excellent structured communication skills with the ability to frame complex digital marketing, CRM and technical concepts in a way that facilitates discussion and deeper levels of understanding at our clients. Ability to bridge business, marketing and technology personnel
- Experience with and understanding of the B2B sales cycle
- Understanding Eloqua API
- Passionate about the customer experience and driving customer success
- Fluent English
- Bachelor/master’s degree
- IT methodology (ITIL) experience (desired)
In return we provide you with:
- A dynamic environment where innovative ideas are always welcome;
- A collaborative community where your professional goals and work are supported by a diverse team;
- Access to internal and external trainings;
- A supportive internal coaching and mentoring culture;
- Opportunities to participate in company activities and company events;
- Corporate assets, including a laptop and mobile phone with ONE subscription (unlimited EU talk + data);
- ONE HOME discounted fleet services for employees and their friends & family
- Cafeteria package;
- Private Medical Services;
- Employee Assistant Program to support your wellbeing and mental health;
- To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.
#movewithus #_VOIS #VOISHU #LI-Hybrid