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Client Success Partner-DGM

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  India
Date Posted:  26 Apr 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

The Customer success partner will be responsible to support the Global account managers to develop a deeper engagement with the selected set of Global System integrator accounts across India and Middle east region. Their key contribution will be towards keeping customers aware around Vodafone business International global product portfolio, drive the end to end internal governance process, foster a customer-centric team environment, increase RMS & improve customer experience during sales stage

This role will typically be based at our center of excellence in India due to the proximity to the customer base as most of the customer influencers are based in country and require travel within country sometimes for in person engagement with the customers.

Key accountabilities and decision ownership

  • Understands the Global Account Plan and executes strategy (as defined by GAM) to win more in the marketplace.
  • Maximises understanding of the customers buying centre to appropriately target activity and messaging of Global Enterprise products and solutions
  • Lead technical and solution engagement with the customer influencers and decision makers during sales stage with a good understanding of technology and competitive offerings
  • Adherence to internal sales governance framework and ensure timely process approvals of key sales deliverables for supported product and services
  • Maximises internal network within Vodafone to get results for customers and to ensure effective problem resolution and problem management
  • Secure, manage and deepen the Vodafone customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of innovative products and services
  • Contribute to improve the customer experience by simplifying existing operating framework through a better understanding of technology, products and end to end service model.

Core competencies, knowledge and experience

  • Be able to operate at all Mid management levels within the customer organisation with the good communication skills, converse professionally and with empathy with an emphasis on owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximised.
  • Experience of identifying enterprise requirements and developing creative and innovative customer-centric solutions with an international context.
  • Extensive knowledge of key networking technologies including but not limited to  SDWAN SDLAN, SASE, MPLS , Internet, TCP IP, Routing and switching.
  • Experience in positioning global product and services to customers and ability to develop relationship to drive long term engagement
  • Ability to write an effective proposal demonstrating your understanding of the needs, showcasing your expertise clearly articulating benefits & value to the customers while tracking actual project cost and profitability

Must have technical / professional qualifications

  • Degree in Engineering with atleast 6-8 years of work experience
  • Atleast 4 years of deep sales & presales experience in Telecommunications / IT Industry in the fireld of Networking

​​​​​​​Desired skills:

  • Knowledge of mobile & Fixed data application development and operations, and a technical sales background preferable
  • Excellent communicator; both verbally and written with strong presentation skills

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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