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Deputy Manager - Commercial Specialist- Bangalore

Aggregate function:  Shared Services
Business Area:  Business_VOIS
Posting Country:  India
Date Posted:  8 Apr 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
 

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Role:

Role purpose:
On time completion and delivery of commercial reports assigned from various enterprise contracts/accounts, keeping quality and accuracy as utmost priority. To track all commercial obligations in the assigned contracts/accounts and communicate any necessary deviation/ change to the internal Business partners by analysing the outcomes.

Key accountabilities and decision ownership:
• Manages and tracks contractual commercial Obligations for enterprise accounts.
• Builds relationship with internal Business Partners and meets/ manages obligations on accounts during contract lifecycle.
• As a Trusted Business Advisor, provides complete and competitive commercial outputs that helps Vodafone to create competitive advantage.
• Supports the respective regional/ country Commercial In-Life teams to drive incremental revenue from the enterprise contracts through monetizing data growth,contract optimization and change management.
• Initiates and implements improvement of processes and procedures.

Key performance indicators
• customer satisfaction
• accurate reports
• quality of analysis and models
• up-to-date documentation
• meeting deadlines
• results of process improvement
• SLAs and OLAs

Core competencies, knowledge, and experience
• Data analysis experience
• Internal stakeholder management
• Computer skills (MS Excel, Access, PowerPoint)
• Team player
• Analytical skills
• Out of the box thinking
• Basic understanding of Fixed and Mobility business
• Commercial Acumen

Must have technical / professional qualifications:

Educated to A level standard or local country equivalent
Desirable
• IACCM Fundamentals
• Excel proficiency
 

VOIS Equal Opportunity Employer Commitment India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
 
Apply now, and we’ll be in touch!
 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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