LCM Customer CPE Engineer - VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a highly skilled individual to join our Life Cycle Management (LCM) team, responsible for delivering mitigation actions against vulnerabilities across the UK Customer CPE estate. This technical delivery role demands strong planning and coordination skills, coupled with expertise in multi-technology solutions (Cisco, Juniper, ADVA) within network and data environments. The role requires flexibility to support dynamic operational demands and a strong customer focus.

Deliver LCM mitigation actions, including IOS patching, configuration management, EOL and vulnerability management across WAN and LAN infrastructure.Develop and implement Method of Procedures (MOPs) and provide feedback to technical authorities.Contribute to improving technical delivery performance, service reliability, and quality.Participate in process reviews and continuous improvement initiatives.Prioritise workload and drive tasks to completion while maintaining up-to-date knowledge of practices and products.

Strong IP networking skills, ideally in Cisco, Juniper, and ADVA environments.Excellent written and verbal communication skills.Highly customer-focused with proven experience.Logical troubleshooting ability and attention to detail.Industry-standard certification to associate level.Previous experience in remote device patching and upgrades.Sound understanding of data network topologies and principles.Ability to work in cross-functional teams and adapt to shift work if required.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work on cutting-edge network technologies.Exposure to global enterprise connectivity services.Collaborative work environment with continuous learning and improvement culture.Flexible working arrangements and career development support.

Advanced lifecycle management techniques for network infrastructure.Vulnerability management and security compliance practices.Multi-vendor technology expertise (Cisco, Juniper, ADVA).Process improvement and automation strategies.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

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