Manager_Pega Decisioning Consultant_Bangalore
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOIS India
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Key Accountabilities & Decision Ownership
· 4+ years of relevant Pega Decisioning consulting or industry experience (Decisioning Framework and Architecture, Propositions Management and Building, Next Best Action Designer, Campaign Management – Inbound and Outbound, Data Platforms).
· Pega Decisioning project experience through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and go live.
· 2+ year(s) experience delivering complex Marketing/CVM engagements.
· Pega Decisioning Consultant certification.
· Bachelor’s Degree or equivalent professional experience.
· Ability to understand and communicate client strategic business drivers and operational process requirements AND link specific business requirements to Pega Decisioning capabilities.
· Ability to collaborate and communicate well with teams across multiple workstreams such as IT, Marketing, Data, Digital, Customer Value Management etc.
· Strong oral and written communication skills, including presentation skills
· Undertake ad-hoc data analysis and reporting using Teradata and Oracle SQL
· Strong problem solving, troubleshooting, analytical and documentation skills.
· Contribute, as member of an agile team, in the research, analysis, design, development, testing and documentation of solutions that best suit business and technology strategy.
· Participate in build reviews.
· Contribute to knowledge sharing in the team.
· Work with the agreed Incident and Problem management processes
Core competencies, knowledge and experience:
· Excellent understanding of CRM and Campaign Management principles
· Experience with Pega Rules Process Commander (PRPC) is a big plus
· SQL and data analysis skills with Oracle, Teradata
· Kafka/JMS (at least basic knowledge)
Behaviours and other competencies:
• Working experience in agile environments/teams will be highly appreciated
• Client-focused approach with outstanding interpersonal skills, removing technical impediments raised by teams
• Solid analytical and problem-solving skills.
• Self-motivated and self-managing with strong interpersonal skills
• Ability to work effectively in a fast moving, multi-project and production operations team environment.
• Promoter of cooperation and commitment within a team to achieve goals and deliverables
• Excellent written and verbal communication. skills.
VOIS Equal Opportunity Employer Commitment
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we’ll be in touch!