SENIOR L3 SUPPORT ENGINEER - NOKIA FLOWONE/INSTANT LINK (IL)
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a highly experienced Senior L3 Support Engineer with deep expertise in Nokia FlowOne/Instant Link (IL) to join our Telco IT team in Pune. This role is critical in ensuring the stability and performance of IL provisioning systems by resolving complex production issues, collaborating with cross-functional teams, and supporting modules such as BST, Catalog, Provisioning Client, and NEI Development. The position operates on the European calendar and CET time zone, requiring flexibility and a proactive approach to incident management and system reliability.
What you will do
- Deliver L3-level support for Instant Link provisioning systems.
- Troubleshoot and resolve complex issues escalated from L1 and L2 teams.
- Conduct root cause analysis (RCA) and implement long-term fixes.
- Collaborate with solution architects and business analysts to implement catalog-driven workflows.
- Work with development and operations teams to deploy hotfixes and patches.
- Monitor system health and performance to ensure high availability and reliability.
- Maintain and update technical documentation, SOPs, and knowledge bases.
- Participate in on-call rotations for critical incident support.
Who you are
- Bachelor’s or Master’s degree in Computer Science, Telecommunications, or a related field.
- 8–10 years of experience in IL/Nokia FlowOne L3 support and development.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Proficient in Java, Shell scripting, and SQL.
- Experienced in UNIX/Linux environments.
- Skilled in log analysis, performance tuning, and system monitoring tools.
- Familiar with telecom protocols (e.g., Diameter, GTP, SS7).
- Exposure to CI/CD pipelines and version control systems (e.g., Git).
- Experienced with ticketing systems such as Remedy, JIRA, or ServiceNow.
- Understanding of OSS/BSS architecture and integration patterns.
- Familiarity with Huawei and Nokia network elements and provisioning commands.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- Opportunity to work on advanced telecom provisioning systems with global impact.
- Exposure to cross-functional collaboration with solution architects, analysts, and operations teams.
- Flexible work aligned with European calendar and CET time zone.
- Be part of a dynamic team driving innovation in Telco IT.
What skills you will learn
- Advanced troubleshooting and RCA techniques in telecom environments.
- Deep technical knowledge of Nokia FlowOne/Instant Link modules.
- Integration of OSS/BSS systems and telecom protocols.
- Hands-on experience with CI/CD pipelines, version control, and system monitoring tools.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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