Apply now »

Retail Business Advisor - 37.5hrs - Belfast

Aggregate function:  Commercial
Business Area:  Local Retail
Posting Country:  United Kingdom
Date Posted:  20 Dec 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Retail Business Advisor - 37.5hrs - Belfast

Location: Belfast

Salary: £13.27 per hr plus bonus and Vodafone benefits

Working Hours: 37.5hrs per week to include some weekends & Bank Holidays

 

At Vodafone UK Retail it's our job to help customers get the most out of their tech, tech that's here to change every day. You’ll work in a vibrant, ambitious culture with a strong focus on customer experience and helping build a better digital future for everyone. 

 

 

Who We Are

 


We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.


 

What you’ll do

 

To deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.

• Advocates the Vodafone brand
• Deliver your work operating within the current frameworks and processes of your team and department.
• Provide informal guidance when required to support new team members
• Line manager feedback/reviews
• Ownership of personal development
• Undertake regular learning and development and align with company and FCA requirements
• Adhere to company and regulatory policies and guideline at all times
• Partaking in Vodafone’s security vetting process whenever required
 

Who you are

 

• Promote the store as the destination of choice for local business customers.
• Deliver the best service on the high street to our business customers
• Have a deep knowledge of business customer requirements and the market
• Store specialist for all business related products and bring these to life for our customers
• Advocate our business products and services across the store team, role modelling our approach to business customers
• Generate business leads to business teams & prospect in my local business community
• Ownership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required.
• Recommend suggestions to the Store Manager on how to improve customer service
• Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision

 

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

 

 

What we offer

 

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

 


Together we can

 


Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

 

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.


#vodafoneuk

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »