(VF-JA) HR Administrator

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

We are seeking an HR Operations Specialist to provide operational and administrative support for employees and managers through AskHR channels. This role involves managing HR queries, ensuring compliance with internal policies, and maintaining accurate HR data. You will act as the first point of contact for HR-related inquiries, contributing to process improvements and delivering high-quality service standards.

Provide HR assistance to employees and managers via AskHR channels, ensuring timely and accurate resolution of queries in line with internal policies and procedures.Act as the first point of contact for HR-related questions, offering guidance on HR policies and processes.Use the ticketing system to log, monitor, and resolve cases, ensuring service performance is measurable and meets agreed standards.Monitor performance indicators regularly and implement improvements to enhance response times and service quality.Recommend process and policy enhancements based on feedback from employees and managers.Maintain up-to-date and accurate HR process information on the internal HR portal.Process and update employee data in HR systems, ensuring data accuracy at all times.Prepare, copy, file, and archive HR documents as required.Communicate effectively with HR team members, management, internal and external candidates, recruitment agencies, and other suppliers involved in recruitment processes.Ensure compliance with internal regulations, Vodafone Group Code of Conduct, and policy requirements.Support operational and administrative tasks as assigned by the direct manager, based on business needs.Participate in mandatory internal training and professional development programmes.

• University degree.
• Minimum 1 year of experience in a similar role.
• Knowledge of labour legislation.
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Advanced English proficiency.
• Advanced Microsoft Office skills.
• Flexible and adaptable to change.
• HR Inspector certification is an advantage..

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

Instagram
You can also chat with our employees to learn more about our projects: Click here

 

#_VOIS