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2nd Line OPS Technician - Agent Desktop

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as a Pega 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - Agent Desktop to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the COPS Agent Desktop application.

What You'll Do:

  • Assist in monitoring the COPS Agent Desktop application, reporting anomalies and system performance issues.
  • Identify basic technical issues and escalate incidents to the appropriate support teams.
  • Record and track incidents, ensuring accurate documentation of issues and resolutions.
  • Monitor scheduled jobs and report any failures or delays for further investigation.
  • Handle basic service requests, providing first-level assistance to end users and escalating complex issues.
  • Perform routine checks on system interfaces, reporting inconsistencies or errors to senior team members.
  • Support senior team members in reviewing operational workflows and identifying potential improvements.
  • Participate in deployment activities by assisting with testing and documenting any issues encountered.

What We're Looking For:

  • Graduation degree in technology or a related field.
  • Familiarity with Kubernetes and Docker, with a willingness to learn more.
  • Ability to recognize and report system issues, escalating as needed.
  • Basic understanding of Linux and Oracle Database for simple tasks and queries.
  • Effective communication skills and ability to maintain proper documentation.
  • Exposure to Linux, Unix, and Windows environments, with the ability to perform basic operations.
  • Familiarity with Kubernetes, Docker, and Kibana, with a focus on monitoring and reporting.
  • Basic SQL knowledge and ability to execute predefined SQL queries in Oracle Database.
  • Experience or training in using oneITSM (Global Remedy) or TTWOS for ticket handling.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story! 

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »