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2nd Line OPS Technician - OneDMS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as an OSS 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line OPS Technician - OneDMS to join our dynamic team. As a 2nd Line OPS Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the DMS (Document Management System) application.

What You'll Do:

  • Assist in daily operations of the DMS application, ensuring stable performance under senior team members' direction.
  • Provide initial support for incident analysis and resolution, escalating complex issues to senior staff and documenting basic resolutions.
  • Track and coordinate problem tickets with teams and partners.
  • Gather information and perform initial evaluations for change requests.
  • Conduct routine system checks and monitor operations to identify any deviations or potential issues.
  • Execute pre-written scripts for operational tasks and error handling.
  • Assist in production checks during software migration activities to ensure smooth deployment.
  • Collaborate with vendors and partners on routine service requests or escalations under supervision.
  • Contribute to root cause analysis by providing initial data and insights for production issues.

What We're Looking For:

  • Graduation degree in technology or a related field.
  • Basic familiarity with Document Management Systems (DMS) and Customer Relationship Management (CRM) applications, with the ability to troubleshoot simple issues.
  • Knowledge of managing and supporting Windows Server environments across versions 2012, 2016, 2019, and 2022.
  • Ability to execute basic scripts using tools like PowerShell or DOS.
  • Basic understanding of Oracle, SQL, and PL/SQL for troubleshooting simple database issues.
  • General knowledge of SOAP and REST methodologies for supporting web services.
  • Familiarity with IP addressing, DNS, and proxy servers.
  • Understanding of basic protocols like IP, TCP, HTTP, FTP, and TELNET.
  • Exposure to basic monitoring processes; exposure to tools like Datadog or Grafana is a plus.
  • Basic understanding of cloud platforms such as AWS, Azure, or OCI is advantageous.
  • Fluent in written and verbal English; proficiency in German is desirable.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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