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2nd Line Operations Specialist OSS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as an OSS 2nd Line Operations Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Operations Specialist OSS to join our dynamic team. As a 2nd Line Operations Specialist, you'll support and collaborate with software developers to enhance our OSS Applications for DE customers.

What You'll Do:

  • Assist in monitoring and maintaining production systems and applications to ensure availability and performance.
  • Provide first-level troubleshooting and resolution for incidents, alerts, and service requests within defined SLAs.
  • Support daily health-checks and proactively escalate identified issues.
  • Execute routine deployment tasks using CI/CD pipelines under guidance.
  • Work with version control systems (Git) to track and manage changes.
  • Assist in basic OSS application support (2nd Line), including service restoration and change implementation.
  • Maintain and update documentation for configurations, processes, and known issues.
  • Collaborate with Engineers in problem investigations, root cause analysis, and workaround implementation.
  • Identify and suggest process optimizations and basic automation improvements.
  • Participate in on-call support as needed for critical systems under supervision.
  • Support knowledge-sharing initiatives within the team.

What We're Looking For:

  • Basic understanding of ITIL, Agile, and DevOps principles.
  • Familiarity with Linux systems for basic troubleshooting.
  • Experience with SQL for querying databases.
  • Basic knowledge of CI/CD tools (Jenkins, Git).
  • Exposure to scripting/programming (Bash, Perl, or Python).
  • Understanding of Docker, Kubernetes, and APIs is a plus.
  • Basic telecom domain knowledge and understanding of IP networking.
  • Strong analytical and problem-solving skills.
  • Experience working in a multinational environment.
  • Good communication skills in English (both written and spoken).

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story!

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »