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2nd Line Ops Technician - SBUS

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  5 Feb 2025
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Our Team as a Deployment Engineer!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We're looking for a talented 2nd Line Ops Technician - SBUS to join our dynamic team. As a 2nd Line Ops Technician, you'll play a crucial role in supporting operational activities and ensuring the stability and reliability of the SBUS, TMT, and VFP applications.

What You'll Do:

  • Support the end-to-end application operations of SBUS, TMT, and VFP in the Vodafone DE production environment, collaborating with on-site colleagues.
  • Assist in analyzing and resolving incidents and documenting them according to Vodafone DE processes.
  • Support the management of incident and problem tickets across teams and vendors.
  • Contribute to meeting operational KPIs.
  • Assist with evaluating change requests and reviewing patch and delivery notes for potential impacts.
  • Help develop and execute operational scripts and tools to monitor systems and handle error resolutions.
  • Monitor operations to ensure compliance with SLAs and prevent breaches.
  • Aid in the migration of new or updated software, assisting with production checks.
  • Assist in communication with vendors and partners regarding ongoing service and problem requests.

What We're Looking For:

  • Graduation degree in technology or a related field.
  • Knowledge of ITIL, SOX, and KPIs.
  • Familiar with application operations and telecommunications.
  • Ability to support problem-solving and tracking.
  • Basic understanding of the incident, service request, and change management lifecycle.
  • Familiarity with IBM MQ, SQL/PL SQL, and Shell Scripting.
  • General understanding of Apache Tomcat and WebLogic.
  • Basic experience in the telecommunications industry.
  • Fluent in written and spoken English; German language skills are a plus.

Why Join Us?

  • Innovative Environment: Work with cutting-edge technologies and be part of a forward-thinking team.
  • Career Growth: Opportunities for professional development and career advancement.
  • Collaborative Culture: Join a supportive and collaborative team that values your input and expertise.

If you're ready to take your IT career to the next level and make a real impact, apply now and become a key player in our success story! 

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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