Apply now »

Business Process Transformation Lead

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  1 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Fixed Term Contract

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

 

The Centre Transformation Lead drives transformation initiatives at Technology Shared Services Romania (TSSR) Centre level together with all the Service Lines. This individual will be responsible for engaging with internal TSSR SL managers and teams to align on priorities, define improvement opportunities, and drive the execution of transformation initiatives. 
This role has to work collaboratively with other business functions (Operations Performance Center, Finance, HR) to drive analysis, manage the stakeholders and uncover value and opportunities for the business. Centre Transformation Lead challenges the current processes and ways of working and drives the change by developing project plans, synthesizing analytics, building relationships, and testing ideas to construct and implement a multi-year transformation roadmap.

 

With these activities you will have a great impact on our business:

 

  • Leads cross functional transformation programs across TSSR, problem shaping, building solution and implementation
  • Becomes an expert in TSSR business and have a deep understanding of the service lines’ processes and activities 
  • Acts as a consultant, influencer and strategic thought partner to service owners and TSS Service Line Leads
  • Applies frameworks and best practices to evaluate the transformation initiative’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory throughout the life of the initiative 
  • Evaluates and analyzes data to support TSSR business strategy/operations and processes improvements
  • Re-engineers processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change 
  • Uncovers areas within the business to drive performance improvements to unlock productivity
  • Communicates with peers from TSSE & TSSI and Garage Team to maintain an understanding of priorities, business requirements, existing and future opportunities, environmental impacts, and overall landscape of TSS
  • Communicates and summarizes transformation initiatives statuses in a succinct manner
  • Reports transformation progress for TSSR overall program / service line status reporting; 
  • Acts as TSSR representative with Garage Team 
     

With these skills you are a great candidate:

 

  • Experience in project management, business transformation and Lean Six Sigma (LSS) strategies in the technology areas
  • Experience leading transformation/improvement programs; define and establish program structure and governance frameworks in relation to business cases management, attend executive steering committee, stakeholder management and financial management
  • Question traditional working methods and consider alternative ones that improve the delivery to the customer;
  • Explore capabilities of new technologies with a view to how they can be used to meet business goals (customer experience, efficiency, simplification, etc).
  • Experience in a Telecommunications, IT or related service industry;
  • Proficiency in MS Office Suite (including advanced level in Excel) and analysis toolsets
  • Familiarity with Robotic Process Automation and tools 
     

Sounds like the perfect job? We’ve got even more to offer:

 

  • Work from Home – hybrid approach  
  • Medical and dental services 
  • Life and hospitalization insurance 
  • Dedicated employee phone subscription 
  • Special discounts for gyms and retailers 
  • Annual Company Bonus 
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  
  • You get to work with tried and trusted web-technology 
  • Getting in on the ground floor of a technology changing company 
  • Flexible Vacation – Take time off when you need it, we trust you  
  • Special Paternal Program - 4 months of paid paternity leave 


We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.


Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. 

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »