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Head of Digital Commercial

Aggregate function:  Consumer
Business Area:  Local Consumer Business Unit
Posting Country:  Romania
Date Posted:  3 Dec 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

What you’ll do

Job Summary: We are seeking a dynamic, results-driven and strategic thinker with a collaborative mindset, able to align cross-functional teams to exceed business goals.

This role is focused on driving commercial success through our online sales channels developing the digital platforms (site & app) and to increase the adoption rate of these digital channels in Romania. The ideal candidate will have a strong background in e-commerce, with a keen understanding of market trends, customer behavior, and sales strategies.

In this role, you’ll:

  • Design and optimize customer journeys that deliver measurable impact, from eCare platforms to seamless eCommerce experiences.
  • Drive digital sales to new heights—our ideal candidate has a proven record of achieving growth in sales performance.
  • Boost customer satisfaction with transformative strategies, like elevating NPS.
  • Lead with data-driven insights, optimizing media investments for maximum ROI and scaling app engagement to reach the highest of the eligible customer base.

Who you are

Qualifications:

  • Experience: Minimum of 5 years of experience in e-commerce management, with a focus on commercial activities (telco/tech industries is a plus);
  • Education: Bachelor’s degree in Business, Marketing, or a related field; post-graduate studies are a plus
  • Skills: Strong analytical skills, excellent communication abilities, and a proven track record of driving online sales growth.
  • Knowledge: In-depth understanding of e-commerce platforms, digital marketing, and customer behavior.
  • Attributes: Strong summarizing, conceptual and data analysis skillset
  • Results-oriented, strategic thinker, and a team player with a passion for e-commerce.

 

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »