Engineer 2nd Line RAN Operations

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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We are seeking a RAN Engineer Operations 2nd Line to support the quality, stability, and performance of the mobile access network. This role focuses on preventive maintenance, problem management, operational excellence, and close collaboration with cross-functional teams within DNOC operations. The ideal individual brings strong analytical skills, customer orientation, and deep technical expertise in mobile radio access technologies.

• Conduct preventive maintenance activities and manage incidents within the radio access network to ensure continuous service quality.
• Monitor and safeguard network performance and service availability.
• Collaborate closely with DNOC operational teams to resolve technical issues and enhance processes.
• Implement operational procedures and strategic initiatives to support best-in-class network operations.
• Maintain a strong focus on network stability and support optimisation of interworking processes.

• Possess an in-depth understanding of mobile access networks and related technologies.
• Demonstrate strong customer orientation, analytical thinking, and problem-solving skills.
• Able to manage tasks independently while working effectively within a collaborative environment.
• Proficient in English (spoken and written) and knowledgeable or keen to learn German.
• Bring excellent communication and presentation capabilities.
• Hold a university degree in Electronics, Telecommunications, or Information Technology.Have at least 5 years of 2nd line operational support experience within Vodafone environments.
• Thrive as a committed and adaptable team player.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Deeper expertise in RAN operations, preventive maintenance, and incident resolution.
• Advanced analytical and problem-management capabilities in a large-scale network environment.
• Skills in cross-functional collaboration and operational process optimisation.
• Enhanced communication and presentation techniques within a technical setting.
• Broader knowledge of interworking processes across telecommunications systems.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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