Fixed Network Performance & Gov. Lead
Your day to day:
• Support the developing of a consistent view on the performance of the Fixed Networks and their impact/influence in the customer experience across 10 markets in Europe
• Promote best practices parameterization/optimization and quality standards across different countries, targeted at improving performance.
• Definition, reporting and tracking of operational KPIs needed for FAE across markets, promoting actions when required.
• Active push and coordination of Group scope Fixed Network internal & competitive benchmarking Frameworks across the networks to support the knowledge growth and best practice sharing
With these activities you will have a great impact on our business:
• Root cause analysis of performance degradation and improvement possibilities either from vendor/functionality or design/architecture point of view
• Coordination and lead/support within Fixed Networks of projects or initiatives aimed at:
- Investigating and correcting specific issues or problems detected in the networks and affecting service performance for the customers
- Identifying relevant opportunities for performance improvement and positive impact for fixed customers and engaging on their implementation
• Reporting tasks to guarantee deliver information of the KPIs requested by Fixed Access Engineering teams when required (Dashboards, etc.)
• Coordination with Big Data departments to ingest and correlate KPIs to improve customer service
With these skills you are a great candidate:
• 5 years work experience in an telecommunications operator /organization supporting large heterogeneous Access & IP infrastructures.
• Technical knowledge about fixed access networks technologies (HFC, FTTH, xDSL, Wholesale) and Customer equipment (CPE, ONTs, etc.)
• Functional knowledge for engineering and monitoring tools (performance management, capacity management, customer experience …).
• Reporting skills and dynamic dashboards
• Deep knowledge of performance management in Fixed Networks including exposure to performance optimisation activities concerning end-to-end services and architectures
Must have technical / professional qualifications:
• Experience in Data Analysis/Visualization (Tableau, Qlick, PowerBI etc) and automation tasks with scripting (Python, etc)
• Project management skills and ability to work in a team in a multinational project oriented organization.
• Knowledge of telecoms technologies specially Fixed Access Networks (HFC, FTTH, XDSL, Wholesale)
• Strong capabilities for teamwork
• Fluent in English
Sounds like the perfect job? We’ve got even more to offer:
• Work from Home – hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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