IT Service Governance Lead

Aggregate function:  Technology
Business Area:  VT Corporate Systems&Analytics
Posting Country:  Romania
Date Posted:  15 Jun 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

IT Service Governance Lead is the single point of interface between the _VOIS ITSM organization and the internal business partner and external 3rd party responsible for service operations. 
IT Service Governance Lead IT services are aligned with strategic objectives, adhere to established policies, and meet compliance standards, service objectives throughout the service lifecycle (Design, Build, and Operations)

With these activities, you will have a great impact on our business:

  • Responsible for establishing and maintaining effective governance structures, risk management practices, and compliance mechanisms in alignment with management systems. (ISO Standards)
  • Develop, implement, and maintain a service governance framework applicable for service lifecycle.
  • Establish structures and processes for decision-making, accountability, and transparency.
  • Collaborate with Management Systems Architect in defining, implementing and governing policies and processes.
  • Collaborate with Risk and Compliance Specialist for effective risk management. 
  • Monitor and enforce compliance with internal policies and ISO standard requirements. 
  • Conduct regular service audits to assess compliance levels and identify areas for improvement.
  • Engage with interested parties (including customer) to understand their requirements and expectations.

With these skills, you are a great candidate:

  • Service Delivery Management
  • Service Management / ITIL
  • Customer relationship management
  • Internal/external stakeholders management
  • Education: Bachelor Degree; IT or Telecommunication background would be a plus
  • 5+ experience in IT Services (preferable in Telecommunication industry)
  • 5+ leadership experience with globally distributed teams
  • Financial governance experience

Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home– Hybrid approach  
  • Medical and dental services  
  • Life insurance  
  • Dedicated employee phone subscription  
  • Special discounts for gyms and retailers  
  • Annual Company Bonus  
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  
  • You get to work with tried and trusted web-technology  
  • Getting in on the ground floor of and technology changing company  
  • Flexible Vacation – Take time off when you need it, we trust you! 


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.