Infrastructure Deployment manager
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Coordinate and manage major incidents and problems across IT and Operations teams.
- Request and monitor deliverables from all teams involved in IT and Operations processes.
- Collaborate with local and global technical teams to ensure timely resolution of issues.
- Manage end-to-end improvement processes for infrastructure-level solutions and services, including coordination of technical, testing, networking, and application installation teams.
- Prioritise and participate in critical discussions within Incident, Change, and Problem Management.
- Lead and contribute to continuous service improvement initiatives.
Who you are
- Excellent knowledge of data centre environments.
- Advanced English proficiency (B2/C1).
- Proven experience working in multinational environments.
- Strong project, resource, time, risk, and task management skills.
- Advanced knowledge of ITIL and project management principles such as PRINCE2.
- Proven understanding of SOX principles and Agile methodologies.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced incident and problem management techniques.
- Expertise in ITIL, PRINCE2, and Agile frameworks.
- Leadership in coordinating cross-functional technical teams.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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