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International Account Senior Advisor with German (full-time and part-time)

Posting Country:  Romania
Date Posted:  01-Jul-2022
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Act as a frontline interface with customers of Vodafone companies worldwide. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.

With these activities, you will have a great impact on our business:

  • Respond efficiently and effectively to customer queries through all available Omni-channels (phone, chat, incidents, etc…)
  • Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
  • Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) to facilitate timely issue resolution
  • Follow agreed processes/procedures to raise and resolve customer queries and propose potential process improvements where applicable
  • Own and manage customer engagement and interaction, ensuring all agreed quality attributes are met and exceeded
  • Manages the balance of benefits for the customer and the business

With these skills, you are a great candidate:

  • German level – C2 Speaking Proficiency
  • Strong verbal communication skills
  • High problem-solving skills
  • Proficiency in using MS Office applications is a plus.
  • Ability to present value-added solutions to clients
  • High emotional intelligence and soft skills with the ability to manage high-profile customers
  • Achieves goals in a timely manner while providing excellent client service
  • Ability to learn, seek knowledge and self-development
  • Experience in a multi-system environment
  • Preferable experience within a Contact Centre or Customer Service environment for 1 year

Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home
  • Medical and dental services
  • Life insurance
  • A dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.