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German Speaking International Account Advisor
Posting Country:
Romania
Date Posted:
04-May-2022
Full Time / Part Time:
Full Time
Contract Type:
Fixed term contract with work from home stipulatio
Your day to day:
Act as a frontline interface with customers of Vodafone companies worldwide. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.
With these activities, you will have a great impact on our business:
- Respond efficiently and effectively to customer queries through all available Omni-channels (phone, chat, incidents, etc…)
- Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
- Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) to facilitate timely issue resolution
- Follow agreed processes/procedures to raise and resolve customer queries and propose potential process improvements where applicable
- Own and manage customer engagement and interaction, ensuring all agreed quality attributes are met and exceeded
- Manages the balance of benefits for the customer and the business
With these skills, you are a great candidate:
- German level – C2 Speaking Proficiency
- Strong verbal communication skills
- High problem-solving skills
- Proficiency in using MS Office applications is a plus.
- Ability to present value-added solutions to clients
- High emotional intelligence and soft skills with the ability to manage high-profile customers
- Achieves goals in a timely manner while providing excellent client service
- Ability to learn, seek knowledge and self-development
- Experience in a multi-system environment
- Preferable experience within a Contact Centre or Customer Service environment for 1 year
Sounds like the perfect job? We’ve got even more to offer:
- Work from Home
- Medical and dental services
- Life insurance
- A dedicated employee phone subscription
- Special discounts for gyms and retailers
- Ongoing Education
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company