International Account Senior Advisor with German (full-time and part-time)

Posting Country: Romania

Date Posted: 01-Jul-2022

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

Act as a frontline interface with customers of Vodafone companies worldwide. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.

With these activities, you will have a great impact on our business:

Respond efficiently and effectively to customer queries through all available Omni-channels (phone, chat, incidents, etc…)
Identify secondary (possible or hidden) customer needs and attempt to add value accordingly
Ensure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) to facilitate timely issue resolution
Follow agreed processes/procedures to raise and resolve customer queries and propose potential process improvements where applicable
Own and manage customer engagement and interaction, ensuring all agreed quality attributes are met and exceeded
Manages the balance of benefits for the customer and the business

With these skills, you are a great candidate:

German level – C2 Speaking Proficiency
Strong verbal communication skills
High problem-solving skills
Proficiency in using MS Office applications is a plus.
Ability to present value-added solutions to clients
High emotional intelligence and soft skills with the ability to manage high-profile customers
Achieves goals in a timely manner while providing excellent client service
Ability to learn, seek knowledge and self-development
Experience in a multi-system environment
Preferable experience within a Contact Centre or Customer Service environment for 1 year

Sounds like the perfect job? We’ve got even more to offer:

Work from Home
Medical and dental services
Life insurance
A dedicated employee phone subscription
Special discounts for gyms and retailers
Ongoing Education
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »