Apply now »

IoT 1st Line Service Support Engineer

Aggregate function:  Technology
Business Area:  VT Network Operations
Posting Country:  Romania
Date Posted:  24 Feb 2026
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next‑generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry‑first model which brings together the best of in‑house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking an IoT Service Support Engineer to ensure the high availability, stability and performance of IT and telecom systems supporting Vodafone’s IoT customers. The individual will deliver first‑line technical support, perform real‑time monitoring, investigate incidents, collaborate with cross‑functional operational teams, and contribute to continuous improvement initiatives. This role involves working with core telecom technologies, network protocols, and monitoring tools to maintain reliable, secure and efficient services for corporate customers.

What you will do

  • Monitor and troubleshoot hardware and software components using designated tools to maintain optimal system availability.
  • Deliver 24/7 technical support, gather diagnostic information and efficiently resolve incidents; coordinate cross‑team investigations when required.
  • Adapt and enhance existing software solutions to improve system performance and customer experience.
  • Communicate technical updates to customers regarding events and alarms using agreed communication channels.
  • Analyse data from clients and monitoring systems, propose solutions and share results with relevant engineering teams to address complex incidents and software issues.
  • Review technical and functional specifications related to changes in hardware and software solutions.
  • Work in alignment with operational agreements and performance indicators such as response time and accuracy.
  • Create operational procedures and work instructions that support team knowledge‑sharing and consistent service delivery.

Who you are

  • Knowledge of telecom technologies including 2G/3G/4G Core Networks and IP‑based systems.
  • Experience working with Circuit Switch (SMSC, HLR) and Packet Switch (GGSN) equipment.
  • Understanding of protocols such as GTP, RADIUS, Diameter, IP, IPSEC and SS7.
  • Experience with packet capture tools (e.g., Wireshark, Ethereal, tcpdump).
  • Basic Linux/UNIX and command‑line knowledge, with introductory scripting skills.
  • Fluent in English, both written and spoken.
  • Minimum of one year of relevant experience.
  • Experience in a multinational environment and CCNA Routing & Switching certification.
  • Familiarity with ITIL methodology.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

 

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. 


Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.  
#_VOIS

What skills you will learn

  • Advanced troubleshooting and diagnostic skills across telecom and IT systems.
  • Deepen your knowledge of telecom protocols, IP networking and system monitoring tools.
  • Strengthen your ability to analyse performance data and translate findings into actionable improvements.
  • Improve cross‑functional communication and customer‑facing technical interaction.
  • Gain practical experience with ITIL processes in a global operational environment.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media and #StayConnected

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Apply now »