IoT 2nd Line Automotive Engineer
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Develop, test, implement and maintain scripts and software solutions used by Vodafone IoT enterprise customers.
- Ensure the stability, availability and optimal performance of software, network and tooling systems.
- Provide advanced 2nd Line technical support for network applications and systems, including on-call support outside standard business hours.
- Analyse incidents and complex technical issues, perform impact assessments and implement sustainable technical solutions.
- Modify and adapt software and hardware solutions to improve performance and customer experience.
- Review technical and functional specifications and translate them into effective system implementations.
- Support the transition of solutions from development to operational environments through validation, testing and implementation.
- Create and maintain technical documentation, procedures and work instructions for supported platforms.
- Identify automation opportunities and develop scripts to optimise operational processes.
- Work in line with operational agreements and service performance indicators such as response time, resolution speed and error rates.
Who you are
- An experienced technical professional with strong knowledge of telecom architectures, including GSM, UMTS, LTE and NB-IoT.
- Confident working with protocols such as GTP, RADIUS, Diameter, IP, BGP, MP-BGP, MPLS, L3-VPN and IPSEC.
- Experienced in Linux/UNIX environments and open-source operating systems.
- Comfortable programming or scripting using languages such as Python, Perl or Bash.
- Skilled in packet capture and analysis tools (for example, Wireshark, tcpdump).
- Familiar with monitoring and service management tools such as BMC Remedy, Netscout, Grafana and Cacti.
- Knowledgeable in ITIL methodology and structured incident and change management.
- Customer-focused, with a strong sense of ownership and the ability to see issues through to resolution.
- Able to collaborate effectively with diverse technical teams and stakeholders in a multinational environment.
- Proficient in English at B2–C1 level, with clear communication and documentation skills.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
What skills you will learn
- Advanced troubleshooting and incident management across complex IoT and telecom ecosystems.
- Automation and scripting to improve system reliability and operational efficiency.
- End-to-end lifecycle management of network and software solutions in production environments.
- Cross-functional collaboration within a global, multicultural organisation.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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