Junior Engineer 2nd Line with Linux
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
What you will do
- Administer provisioning and monitoring platforms, as well as critical OSS applications.
- Troubleshoot service faults, perform corrective actions, and collaborate with third‑party support when required.
- Conduct daily monitoring, perform system health checks, and contribute to incident detection, reporting, and optimisation.
- Support operational projects, improvement initiatives, and configuration validation tasks.
- Collaborate closely with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operational performance.
- Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).
- Confidently use ticketing systems and auto‑routing tools to manage operational activities.
Who you are
- Able to create technical instructions and provide 2nd Line support for OSS applications.
- Knowledgeable in Linux operating systems, application and database administration, and telecom protocols.
- Experienced in system/service request fulfilment, application rollouts, and software deployment support.
- Familiar with virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure.
- A collaborative team player with strong English communication skills.
- Confident in applying ITIL‑aligned operational practices, including role/access management, documentation standards (KEDB, inventories, workarounds), and compliance with security, change, and release processes.
- Skilled in proactive monitoring, stakeholder communication, and escalation activities to meet SLA expectations.
- Holds a university degree in Electronics, Telecommunications, IT, or Computer Science.
- Has a minimum of one year’s experience in server/application operations and Linux/database environments.
- Willing to learn programming or scripting languages.
Not a Perfect Fit?
What’s in it for you
Hybrid way of working
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
Special discounts for gyms and retailers
Annual Company Bonus
Loyalty Programme
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of a technology changing company
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
OSS
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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