Junior IT Business Analyst
Who we are:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role:
We are seeking a detail-oriented and collaborative IT Business Analyst to support the delivery of scalable, secure, and high-performance software applications. This role is ideal for individuals with a foundational understanding of business analysis in software development, who are eager to grow their skills in a dynamic and inclusive environment. You will work closely with stakeholders and software engineers to ensure clarity of scope and successful delivery of requirements throughout the project lifecycle.
What you will do
- Assist in identifying business challenges by gathering and organising both technical and non-technical information under the guidance of senior colleagues.
- Support effective communication and collaboration with stakeholders, ensuring timely and clear information flow within the project team.
- Contribute to the documentation of functional and non-functional requirements and manage them throughout the project lifecycle.
- Participate in the analysis and definition of project initiatives, support high-level planning, and assist during delivery and implementation phases.
- Ensure requirements are documented and traceable in alignment with the defined customer experience, with support from experienced team members.
- Learn and apply modern tools and techniques for requirements gathering and process modelling to enhance internal efficiencies.
Who you are
- Possess a basic understanding of business analysis within software development.
- Demonstrate curiosity and a growing awareness of the IT industry, software development lifecycle, and digital tools.
- Communicate effectively with internal stakeholders under guidance.
- Show willingness to learn and apply Agile practices; familiarity with Waterfall is a plus.
- Exhibit strong verbal and written communication skills.
- Take a proactive approach to identifying issues and suggesting improvements.
- Open to learning constructive conflict resolution techniques.
- Detail-oriented and organised in documenting requirements, user stories, and meeting notes.
- Eager to follow established processes and contribute to their enhancement.
- Proficient in English, both spoken and written, with the ability to participate in meetings and produce documentation.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn:
- Practical application of Agile methodologies and process modelling tools.
- End-to-end requirements management across the software development lifecycle.
- Stakeholder communication and collaboration techniques.
- Documentation best practices for functional and non-functional requirements.
- Analytical thinking and problem-solving in a tech-driven environment.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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