NAO DevOps SME
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Provide second-line technical support for network applications and systems, including participation in on-call rotations outside standard business hours.
- Support planning, assessment, implementation, rollout and readiness activities for releases and change requests.
- Contribute actively to project decision-making, agreeing on measurable and realistic delivery timelines.
- Design, create and maintain CI/CD pipelines and code repositories to enhance deployment processes.
- Review, validate and update existing and newly introduced features.
- Manage and resolve incidents, problems and service requests, including defining and implementing workarounds.
- Identify opportunities for improvement and automation, developing scripts and Infrastructure as Code solutions.
- Operate services in line with agreed service level agreements (SLAs) and key performance indicators (KPIs).
- Share knowledge and contribute to capability building across the team to improve customer service outcomes.
- Provide operational and technical input for feasibility studies, including cost estimations across the service lifecycle.
- Modify and adapt software solutions, where required, to improve performance and customer experience.
- Analyse impacts, design and implement technical solutions to address complex incidents and advanced technical issues.
- Manage sustainable relationships with internal and external partners to ensure SLA compliance and continuous service improvement.
Long Description
- An individual with a solid understanding of DevOps principles and Agile ways of working.
- A professional with at least three years of technical experience in cloud-based environments, particularly AWS.
- Experienced in CI/CD tools such as Jenkins, Azure DevOps or GitHub Actions, and version control using Git.
- Confident working with Terraform, Docker, Kubernetes, MongoDB and REST APIs.
- Skilled in scripting or programming using languages such as Python, Groovy or Go.
- Comfortable debugging and troubleshooting applications on Linux-based systems.
- Experienced in operating applications within large-scale enterprise environments.
- Familiar with Flask frameworks and OpenAPI/Swagger specifications.
- Able to communicate clearly and confidently in English, both written and spoken.
- Knowledge of ITIL practices is beneficial.
- Holds a Bachelor’s degree, with relevant certifications such as LPIC-1/2, AWS Certified DevOps Engineer, Certified Kubernetes Administrator and
- MongoDB Certified Developer considered advantageous.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
What skills you will learn
- Advanced operational management of cloud-native and containerised platforms.
- Deeper expertise in automation, Infrastructure as Code and CI/CD optimisation.
- Enhanced incident, problem and change management skills in line with ITIL practices.
- Broader stakeholder and partner management capabilities in a multinational context.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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