Networks OPC Manager

Your day to day:

This role has two dimensions: leading Networks _VOIS transformation efforts and ensuring management support and control to achieve the operational, tactical and strategical objectives. 

As a result, the Network OPC Manager is responsible for aligning the Networks transformation plans and roadmap with Networks _VOIS roadmap, Innovation efforts and Service Lines strategy. This includes identifying opportunities and uncovering areas within the delivery that drive performance improvements and unlock productivity increase, re-engineering operational processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change, prioritizing implementation done outside the service lines and removing barriers.
For the second dimension, this role must secure that proper transition management and operational support are provided towards all the operational teams in Networks _VOIS.  The Networks OPC Manager must coordinate teams in Romania, Spain, India and Egypt to implement in an effective & efficient way the Networks _VOIS vision. As a result, the role may be accountable for leading cross-centres work streams.

From an organisational point of view, the role must cover several areas:
a)    As a line manager, lead & develop the OPC teams, applying Networks principles, rules & operating models. Strive to create an adaptable workforce, empowered and innovative.
b)    As a member of the Networks _VOIS extended leadership team, contribute to strategy development & implementation; be part of cross-functional work-streams
c)    As a member of Networks  _VOIS management team, act as a role model of Vodafone Spirit, continuously learn and develop self and mentor and guide talents in the organisation, outside own department
 

With these activities you will have a great impact on our business:

•    Define the best balanced resource mix for delivering the transformation, transition management, continual service improvement, resource management, commercial analysis, operational service reporting activities. 
•    Define and manage the department resourcing skill mix  and manage the cost of service delivery by: 

•     Continuous learning & development
•     Continuous improvement
•     Automation
•     Standardization
•     Consolidation

•    Manage teams responsible for:

•     Transforming the existing delivery landscape, leveraging automation & innovation
•     Transitioning existing or setting up greenfield services into Networks _VOIS
•     Design, develop and deploy (including training) operational processes (ISO 20k, CMMI-DEV, CMMI-SVC, TMMI compliant). Assess compliance
•     Designing, implementing and executing the operational reporting
•     Designing and implementing resource & talent management frameworks
•     Designing and implementing cost analysis and management mechanisms, ensuring proper and accurate recharge is done towards the customers

•    Coach & develop teams towards a culture of engagement and ownership in international service delivery.

With these skills you are a great candidate:

•    Proven track record of leading large transformation programs
•    Collaborative leadership: work with the delivery verticals in the organisation in order to ensure operational process compliance; work across centres
•    Ability to work in an international organisation with matrix structure
•    Budget management and financial acumen
•    Proven track record of optimizing delivery, international experience and background in a complex business environment essential as well as ability to work across distributed team in a complex business environment
•    Well-developed coordination & leadership skills.  
•    Strong communication and interpersonal skills, ability to motivate and inspire others, able to deal with customers and employees. 
•    Practical experience (at least 7 years) in programme management, IT and/or Network quality & process management, continual service improvement, transition/project management, operations support
•    Experience in both B2B and B2C technology companies

Sounds like the perfect job? We’ve got even more to offer:

•    Work from Home – hybrid approach  

•    Medical and dental services 

•    Life and hospitalization insurance 

•    Dedicated employee phone subscription 

•    Special discounts for gyms and retailers 

•    Annual Company Bonus 

•    Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  

•    You get to work with tried and trusted web-technology 

•    Getting in on the ground floor of a technology changing company 

•    Flexible Vacation – Take time off when you need it, we trust you  

•    Special Paternal Program - 4 months of paid paternity leave 

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. 

#_VOIS