Operations Technician 1st Line
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
What you will do
- Perform telecom network maintenance activities requiring analytical thinking and strong technical understanding.
- Identify, assess, and escalate both software and hardware issues.
- Document network incidents clearly and accurately in dedicated systems.
- Ensure consistent, professional communication with suppliers and internal Vodafone teams.
- Support operational tasks and project delivery based on defined performance and timeline indicators.
Who you are
- Able to understand technical concepts and data analysis topics.
- Knowledgeable in architectures and protocols across access, core, and transmission domains for both mobile and fixed networks.
- Comfortable collaborating within virtual project teams and engaging with stakeholders across different countries.
- Proficient in English and Romanian.
- Advantageous: familiarity with equipment technology and information systems used within access, core, and transport network domains.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Deepened expertise in telecom network maintenance methodologies.
- Enhanced capability in issue identification, troubleshooting, and incident documentation.
- Broader understanding of supplier coordination and multi‑team collaboration.
- Strengthened knowledge of mobile and fixed network architectures, protocols, and systems.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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