Problem Management Coordinator_1 year_Bucharest and Iasi

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

• • Oversee the development, implementation, or modification of software and hardware solutions, applying Agile practices where relevant.
  • Coordinate analysis of technical defects, engaging the appropriate technical teams and ensuring both temporary workarounds and permanent solutions are identified.
  • Facilitate collaboration across technical teams to complete actions within agreed timelines and quality standards.
  • Provide regular updates, insights, and recommendations on the status and progress of investigations and projects.
  • Initiate and lead projects aimed at reducing incidents by analysing trends, consolidating alerts, and partnering with technical teams to resolve root causes.

Who you are

• • Experienced in using BMC Remedy or similar ITSM/ticketing tools for managing incidents, problems, and defects.
  • Skilled in managing problem tickets, IT system defects, and projects aligned with ITIL-based problem management processes.
  • Confident in coordinating and facilitating technical discussions to identify root causes, document findings, and agree on solutions.
  • Proactive in identifying improvement opportunities using structured methodologies such as 5 Whys or Fishbone analysis.
  • Strong in stakeholder communication, escalation management, and collaborative problem-solving across technical environments.
  • Possess solid understanding of infrastructure services, software, hardware, and networking concepts.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Hybrid way of working: 2 days per week/ 8 per month
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

• • Advanced problem management and root cause analysis techniques in enterprise IT environments.
  • Agile project coordination and delivery practices.
  • Stakeholder communication and escalation handling across complex organisations.
  • Enhanced expertise in ITIL-aligned service management processes and tools.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

Follow us on social media