Reporting Analyst
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
What you will do
- Produce reports within agreed deadlines and quality standards.
- Review and confirm requirements for new reporting capabilities.
- Agree delivery timelines with stakeholders and keep them informed throughout the lifecycle.
- Develop and test reports, ensuring approval from requesters.
- Standardise deliverables, update configuration records, and promote reports into production.
- Manage scheduled report production and distribution in line with OLAs.
- Investigate and resolve issues with production reports.
- Work against defined SLAs and KPIs to ensure service excellence.
- Support team knowledge development and continuous service improvement.
- Review request intake, delivery, and operational reporting processes annually for optimisation.
Who you are
- Experienced in working within a multinational environment.
- Proficient in English (B2–C1 level).
- Skilled in reporting using complex Excel and PowerPoint files, with ability to analyse and adjust data from multiple sources.
- Familiar with Power Query scripting and macros.
- Basic knowledge of Business Intelligence and data analysis.
- Excellent communicator, resourceful, and detail-oriented.
- Able to deliver flawless reports under pressure and tight deadlines.
- Customer-focused and responsive, with strong organisational skills.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Loyalty Programme
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of a technology changing company
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
What skills you will learn
- Advanced reporting and data analysis techniques.
- Expertise in Power Query, macros, and Business Intelligence fundamentals.
- Skills in stakeholder management and process optimisation.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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