Sales Monitoring & Control Coordinator
What you’ll do
The Sales Operations Specialist provides advice, administration and operational support for the execution of sales activities for both business and consumer customer bases. They build and maintain enablers to support sales processes in line with sales policies and processes, which include administration, training and sales tools.
The Sales Operations Specialist may have good understanding of established concepts and procedures related to bid management and contract management and works with the colleagues to deliver the bid processes, service tasks, contract reporting and reviews for the assigned area/market.
Typically reports to the Sales Operations Manager or Senior Sales Operations Manager.
Who you are
* Provides operational support to sales teams/channels to support the smooth functioning of the frontline channels, to include knowledge base of products and services, bid management, systems management, updating content, training and reporting;
* Understands the potential of each customer and marshal resource availability to maximise revenues;
* Supports with analyses of existing gaps, defining improvement actions and identifying opportunities to enhance performance;
* Helps team in translating customer needs into functional requirements, reflects local aspects of Vodafone Business within regional footprint;
* Provides administrative support in measuring the impact of sales led changes on the key sales metrics;
* Reconciles reports;
* Ensures sales information and content is updated within the sales management systems/tools;
* Coordinates effectively with other teams when implementing new solutions, products, services or new propositions;
* May deliver assigned tasks in managing the bid process from initial contact through to contract signing;
* May assist with preparation of bids and tenders, establishing trading terms;
* May collaborate with Pricing teams to ensure correct price solutions are documented;
* May deliver assigned tasks in ensuring that Vodafone products and services are supported to service level agreements and that overall quality is guaranteed;
* May deliver assigned tasks for executing delivery of contract reporting and performance, contract review, optimisation and re-negotiation, monitoring of billing and payments, credit and penalties (Contract Management)
* May deliver assigned tasks in controlling and analysing the productivity of sales people and suggest improvements to guidelines;
Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.