Scrum Master Specialist
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
About this Role
What you will do
- Coordinate project delivery using Agile methodologies such as Scrum and SAFe.
- Organise and facilitate core Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, Backlog Refinement sessions, and escalation mitigation calls.
- Work with squad members to maintain a clear, prioritised and well‑refined backlog aligned with measurable outcomes.
- Define delivery timelines, identify risks, implement mitigation activities and ensure deliverables are achieved.
- Support conflict resolution and remove impediments impacting delivery progress.
- Manage each sprint in collaboration with cross‑functional teams to ensure all sprint activities are completed.
- Coordinate workflow using visualisation boards and delivery data.
- Promote effective collaboration and communication between stakeholders.
- Ensure teams follow Scrum or SAFe principles and embrace continuous improvement.
- Support teams in implementing agile‑driven changes effectively.
- Use delivery data to provide reliable forecasts and progress reports.
- Participate in the Agile Community of Practice as a contributor and ambassador for agile best practice.
- Facilitate customer‑facing meetings to provide updates on product and project progress.
Who you are
- Experienced in IT or Telco operations with a strong record of achieving delivery outcomes.
- At least 3 years’ experience as a Scrum Master within software development teams (desirable).
- Strong understanding of agile frameworks, including Scrum, SAFe and Kanban.
- Hands‑on experience with Agile methodologies and DevOps practices, including Continuous Integration and Continuous Delivery in cloud environments.
- Comfortable working in cross‑team, multicultural and distributed environments.
- Skilled in written and verbal communication in English, with the ability to promote collaboration and clarity.
- Proactive problem‑solver able to minimise overhead tasks and manage interdependencies.
- Effective relationship‑builder with the ability to foster inclusive team cultures.
- Strong organisational skills and ability to manage multiple activities in time‑sensitive situations.
- Experience working in business‑critical environments.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Professional experience within the Telco industry is preferred.
Not a Perfect Fit?
What’s in it for you
- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS
What skills you will learn
- Advanced agile facilitation across multicultural, cross‑functional teams.
- Data‑driven delivery forecasting and performance analysis.
- Enhanced stakeholder management and communication capabilities.
- Practical application of SAFe and DevOps concepts in live environments.
- Expertise in workflow optimisation using visualisation tools and automation solutions.
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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