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Team Leader, Application Ops 1st line with German

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  4 Nov 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

  • Responsible for keeping BSS tools and processes up and running and complying with Vodafone and security policies – frontline operations
  • Team Lead Application Operations, the front-line technical support team, provides support and collaborates with software developers to deliver and improve the BSS applications in Vodafone's portfolio for customers in the local market. It operates and ensures high service availability, regularly develops automation scripts and constantly seeks to optimize existing working methods. Performs modifications and maintenance work to the software solutions used by the customer and ensures that all BSS applications run within normal parameters.

With these activities you will have a great impact on our business:

• Coordination of Application operations of the First line team, in order to achieve the agreed objectives

• Executes or manages incidents, problems and service requests, including the implementation of alternative solutions.

• Evaluates employees' performance and potential against their goals and development plan by regularly holding 1-2-1 meetings

• Provides input for planning, evaluating, implementing, developing, and preparing production migration phases and modifications/changes in software code and networking.

• Provides technical support for BSS processes and systems: troubleshooting, service restoration, problem investigation, change implementation

• Regularly identify opportunities for improvement/automation.

• Assists in building knowledge and skills within the team and works to continuously improve customer service.

• Managing long-term and long-term relationships with Vodafone's internal and external partners to ensure SLA compliance and improve services for application operating services in line with aligned financial figures.

• Create, maintain and improve the relationship with key stakeholders

With these skills you are a great candidate:

  • Knowledge of BSS and IAM processes, user management interfaces and processes
  • Excellent analytical problem-solving and decision-making skills in technical areas
  • Leads and manages multiple priorities, with the ability to prioritize tasks in different work efforts
  • 2-3 years of management experience in coordinating a team responsible for system operations, maintenance of network platforms in the environment of large-scale enterprises.
  • ITIL Intermediate Certification(s)
  • Oracle/SQL: Select statements about schemas; table joins
  • Script creation for monitoring: bash, SQL, JS
  • Good knowledge to change SQL/Java scripts
  • Knowledge Unix, Linux            
  • Knowledge WebLogic             
  • Database: common knowledge/understanding of Oracle DBs

 

Language requirements:

  • Fluent in written/verbal English
  • Fluent in German in writing/speaking (C2)

Sounds like the perfect job? We’ve got even more to offer:

  • Hybrid way of working
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation – Take time off when you need it, we trust you 
  • Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. 

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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