Team Leader, Data Loss Prevention

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  11 May 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day:

The Team Leader is responsible for training, coordinating and motivating a team of 15  -18 direct reports ensuring business management in accordance with the department's performance targets, identifying and proposing solutions to improve processes and activity.
The team leader is actively involved in stakeholder management being at the forefront of the operations from a delivery and process perspective and also acting as the leader of the team according to Vodafone’s Policies and Code of conduct.

 

With these activities you will have a great impact on our business:

•    Facilitates services assessment in order to ensure compliance with quality standards, achievement of the KPIs and operational goals
•    Implements a quality process for the periodic review of the incidents assessment performed by the team, identifying and implementing ways to optimize results based on the quality evaluation outcome
•    Ensures that throughout data processing all sensitive information is held secure 
•    Performs periodic reports and ad hoc presentations on the team activity and prepares regular reports with process delivery details
•    Collaborates effectively with other Vodafone entities
•    Ensures that the team members have the required accesses to VF resources needed for their activity and oversees the requests and approval for new accesses.
•    Follows the written instructions received from the hierarchical superior and complies of the deadlines for fulfilling the tasks.
•    Completion in an optimal time communicated by the superior, of all the incumbent tasks according to the job description
•    Manages in self-care and facilitates the appropriate training to team members in regards to the passwords reset (VPN, BITLOCKER, Windows and work systems) periodically, according to the instructions / notifications related to this, in a timely manner, in order to be able to use the computer during working hours.
•    Adheres to the individual work schedule communicated at the department level, any change in the individual work schedule must be approved in advance by the department manager.
•    Request for approval of the annual leave requests or without payment at least 7 days before the date of the occurrence.

With these skills you are a great candidate:

•    Good verbal communication skills in English (C1/ C2)
•    Relevant experience - minimum 3 years - in telecom or in other sectors with exposure to related activities
•    Strong customer service/Information Security experience
•    Leadership experience is a plus
•    Strong communication, analytical and decision-making skills
•    Advanced working knowledge of MS Office (including MS Access)
•    Knowledge of data loss prevention systems is desirable
 

What's in it for you:

  • Work from Home – hybrid approach  
  • Medical and dental services 
  • Life and hospitalization insurance 
  • Dedicated employee phone subscription 
  • Special discounts for gyms and retailers 
  • Annual Company Bonus 
  • Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  
  • You get to work with tried and trusted web-technology 
  • Getting in on the ground floor of a technology changing company 
  • Flexible Vacation – Take time off when you need it, we trust you  
  • Special Paternal Program - 4 months of paid paternity leave 

 
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status. 
 
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.  

#VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.