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Team Leader, IoT Operations Digital & IT

Aggregate function:  Shared Services
Business Area:  Technology _VOIS
Posting Country:  Romania
Date Posted:  31 Oct 2024
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Your day to day

To ensure management and coordination of personnel and activities in IoT Service Support team, responsible with operating IT infrastructure services for Vodafone’s IOT customers. To ensure high availability and optimum performance of customer’s infrastructure and of all IT and Telecom supported services. To constantly improve and optimize existing ways of working and deliver cost efficient services of high quality. To adapt and contribute to the harmonization of hardware and software solutions based on customer requirements and deliver cost efficient services of high quality.

With these activities you will have a great impact on our business

•    To ensure management and coordination of personnel and activities in IoT Service Support team, responsible with operating IT infrastructure services for Vodafone’s IOT customers 
•    Analyzes the information gathered from customers or performance monitoring systems and collaborates with technical teams; reviews the analysis documents and recommendations created by the team members for changing or adapting customer software solutions, for an improved customer experience. 
•    Reviews functional and technical specifications of the IT systems within the process of modification or adaptation of the hardware and software solutions.
•    Provides technical information to customers about events and alarms that affect services, using agreed methods of communication.
•    Implements procedures and internal processes to ensure high standard of service functionality.
•    Ensures that notifications for technical incidents are sent towards other departments in a correctly and timely manner.
•    Sets priorities for daily activities and assigns appropriate resources, maintaining the approved limits.

With these skills you are a great candidate:

•    Experience in a multinational environment
•    English proficiency  (B2-C1)
•    4-5 years’ experience in Telecom and in the following technologies: IP/ VOIP, Core Network (GSM, UMTS, LTE)
•    Excellent communicator, capability to deliver against a set deadline.
•    2-3 years management experience in coordinating a team responsible with system operations, maintenance
•    Academic studies in IT / Telecom

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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